Largest garment stockists in Australia, New Zealand, and the South Pacific Islands. Operating from a state-of-the-art warehouse in Altona North.

They’re known for delivering quality products and outstanding service. As they continue to expand, they are seeking an experienced Sales Executive/Account Manager

To support and grow an already established client base across Victoria.

About the Role:

As a dynamic and motivated Sales Account Manager, you’ll represent a portfolio of leading apparel brands.

This is a client-facing role involving regular onsite visits, showroom appointments, and remote customer engagement via phone and email.

While experience in the garment industry is a plus, full product training and client introductions will be provided.

Key Responsibilities:

• Represent the company and its brands with honesty and integrity
• Maintain and grow strong, long-term relationships with existing clients
• Identify and develop new business opportunities
• Educate customers on product features, benefits, and trends
• Consistently achieve or exceed sales targets and KPIs
• Stay up to date on new product lines and market developments
• Accurately maintain client information and interactions in a CRM system

Skills / Experience:

• Proven success in sales/account management, ideally within a high-volume consumer or apparel industry
• Strong track record in meeting or exceeding sales targets
• Excellent communication and interpersonal skills.
• Excellent time management and organisational skills
• A valid Driver’s Licence is essential
• Be a maximum 30 minute commute to head office in Altona North
• Preference is shown to candidates who have longevity with employers though out their career

🚗 Company Vehicle + Competitive Salary Package
📆 Half a day in the office, the rest on the road, building amazing relationships with your customer base!

• Quality Products
• Family Owned
• Great Value
• Family Ethics
• Established client base

You must have over 10 years experience in Men’s wear Design.

Salary $160K plus Super

In conjunction with the Buying Managers, to strategically source and manage a factory base that meets the determined B Corp goals, quality level and a cost price structure for Apparel and Accessories.

To ensure that all our client’s merchandise is of the required commercial standard including consistent quality, make, fit, presentation and labelling. This position requires management of quality standards for apparel, fit of garments and expense budgets (House Model and Qualspec).

Relationships

Reports to:                               Buying Manager

Direct Reports:                        QA Technician

Direct Relationship:                 Buying Team

Managing Director Group Ethical Sourcing Manager Group Retail CEO

Quality & Sourcing Manager  Group Inventory & Supply Chain Manager

External Relationships:            Vendors/Factories

Key Competencies, Skills, Behaviours & Selection Criteria

Their commitment to sustainability and social impact benefits everyone—from their team to customers and the suppliers. They are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.

Our Opportunity

The QA Manager will ensure all the brand merchandise is of consistent quality, make, fit, presentation and labelling. You will strategically source and manage a factory base that meets their brand’s quality level, goals and a cost price structure across the apparel and accessories categories.

You will be working in partnership with their Buying and wider teams, all while building strong and strategic sourcing and supplier relationships.

Key responsibilities will include:

· Continuously reviewing the vendor/factory performance, identifying the needs of the business and sourcing factories to meet our business requirements.

· Identify supply chain partners that align with the quality and price requirements.

· Provide support to the Group Ethical Sourcing Manager to ensure all factories are audited and meet standards.

· Provide timely feedback to suppliers and ensure that quality processes meet standards.

· Manage the internal QA team to ensure factories are producing quality samples for fitting and quality product during production.

· Develop and manage the internal QA department and determine quality standards for merchandise.

· Educate all vendors in QA processes/sample production quality standards approach

· Manage the fabric and accessory testing procedure across the supplier base

· Provide input into the development of a QA process and manuals

To be successful in this role, you must have:

· Fashion/Design/Business Textile degree or equivalent (desirable not essential)

· Extensive experience in production, sourcing or Quality Assurance position

· Fashion and apparel industry experience specifically required for this QA Manager position

· Minimum of 7-10 years’ experience in production, sourcing or Quality Assurance

· Extensive experience in factory sourcing negotiation

· Asia-Pacific region factory sourcing experience required for overseas manufacturing partnerships

· Strong verbal and written communication skills

· Leadership and people management experience

· Quality Assurance team management experience specifically required beyond general leadership skills

· Minimum of 3-5 years’ leadership and people management experience

· Negotgiating and influencing experience

· Financial and commercial acumen

· Understanding of management of product and sampling critical path

Joining our client means becoming part of a friendly and enthusiastic team that values each team member’s contributions. They pride themselves on our positive work environment and commitment to helping you achieve your career goals.

They also offer some amazing benefits, including:

· Generous team member product discount

· Discounted private health insurance

· Great team member referral bonus

· Flexible working arrangements

· Career development opportunities

If you’re ready to contribute to the change women want to see, consider a career with our client

They are committed to supporting an inclusive recruitment process ensuring a fair recruitment experience and celebrate diversity, advocating inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

• Design from initial concept to final product, delivering a balanced mix of fashion-forward and commercial pieces across entry through exit price points.
• Develop mood boards, colour palettes, sketches, and silhouettes that bring cohesive seasonal concepts to life, reflecting our client’s premium aesthetic and flattering diverse body shapes.
• Conduct ongoing trend and market research including store visits, runway, consumer behaviour, and competitor movement. Translating insights into seasonal direction and reactive design opportunities.
• Own end-to-end product development, creating detailed tech packs and working closely with Garment Tech to ensure designs are accurately translated into final product, on time, on budget.
• Lead fittings and make considered adjustments to achieve the right fit, finish, and construction across every style.
• Select fabrics and materials thoughtfully, balancing quality, cost, suitability, and sustainability – championing preferred fibres and lower-impact alternatives wherever possible.
• Collaborate cross-functionally with Buying, Merchandising, Garment Tech, and Marketing to ensure designs align with commercial goals, range architecture, and brand direction.
• Review weekly sell-through data and take accountability for product performance, applying commercial insights to future design decisions.
• Lead and develop a Design Assistant within your POD – delegating effectively, providing regular feedback, and genuinely investing in their growth and capability.
• Model a high-performance culture built on accountability, proactive communication, and solution-focused thinking

This position is ideal for a candidate with strong garment technical skills who enjoys being involved in the broader product development process and contributing to the creative direction of a growing fashion business.

This role will primarily focus on garment fit, specifications, technical development, sample management, and supplier communication while also collaborating with our Design Team to help shape future collections.

What We Offer

• Opportunity to become an integral member of a growing Australian fashion business
• Work across two established women’s fashion brands
• Collaborative Design and Production Team environment
• Free onsite parking
• Generous staff discounts
• Supportive and friendly workplace culture
• Exposure to all stages of the product development cycle
• Competitive salary based on experience

Key Responsibilities

• Create, update and maintain garment tech packs, specification sheets and BOMs
• Measure, review and assess garment samples
• Conduct fit sessions and provide detailed fit comments
• Ensure consistency of sizing, grading and fit standards across all categories
• Review and approve samples in conjunction with Design and Production teams
• Identify and resolve construction, fit and quality issues
• Organise and maintain sample libraries
• Coordinate product testing and compliance requirements
• Monitor critical path timelines to ensure on-time development

Supplier Communication

• Liaise daily with overseas manufacturers and suppliers
• Communicate technical comments clearly and professionally
• Follow up sample amendments and approvals
• Build strong supplier relationships to support quality and margin objectives
• Assist with sourcing suitable fabrics, trims and finishes

The Demand/New Business Planner is responsible for creating and maintaining a consolidated demand plan for the business. This position ensures that monthly updates from Account Managers and the Product Development Team are included to maintain the currency of the demand plan, which drives the purchasing and production requirements for the business.  This role uses the demand information to produce, maintain and monitor the badge production and distribution plan. The role is also responsible for creating the initial requirement plan for any new business

This role is important because it ensures we have the right product mix at the right time, without which we could not deliver great customer service

1. KEY RESPONSIBILITIES

1.1.  Forecasting

• Manages the annual sales planning process, ensuring that annual plans match the budget at the account level
• Converts the sales plan into a monthly forecast reflecting the seasonal sales pattern
• Produces monthly exception reports for Account Managers
• Proactively seeks Account Manager feedback and incorporates it into the forecast
• Performs a quarterly review highlighting accounts that are above or below budget
• Ensures the accuracy of product data, which is central to product succession
• Ensures the accuracy of demand information used to produce, maintain, and monitor the badge production and distribution plan.

Product Succession

• Manages product succession, ensuring that transitioned products are sold down, and new product forecasts reflect the selling down of old stock
• Performs a quarterly review of new product introduction and ensures account managers are selling old stock first
• Ensures the new product is quarantined until the old product is sold through

• New Business

• Maintains the new business template to capture expected demand
• Ensures new business is appropriately captured in the demand plan
• Prepares a quarterly new business report outlining the impact of wins (and losses) on the forecasted unit sales
• Prepares the initial Purchase Orders for any new business.

• Badge Planning

• Maintains an annual production plan for badges based on the forecast
• Review the demand plan quarterly and update accordingly
• Transfers badges every week to China, ensuring availability to meet the production requirements

1.5. Teamwork

• Cooperates and works well with others to achieve team and business goals
• Shares information and welcomes constructive advice and feedback from others
• Shows consideration, concern and respect for others’ feelings and ideas
• Seeks to understand different perspectives and cultures

• Risk and Safety

• Demonstrates commitment to safety and ensures all safety practices are adhered to at all times
• Performs duties in accordance with relevant legislation, and company policies and procedures

• Brings to the attention of your manager any activity that has the potential to damage the reputation of our client or its stakeholders, and/or lead to legal issues

• Immediately reports and acts on any accidents and hazards

• Data Accuracy

• Maintains accurate and up-to-date data in relevant systems, e.g. AX, CRM, POS, ELMO
• Shares relevant data and information to inform business decisions
• Bring to the attention of your manager any concerns about data accuracy or insights that impact the business

1.8.  Other Duties

• Undertakes other duties within the employee’s skills and experience as directed by your manager

2. POSITION COMPETENCIES

2.1.  Qualifications, Skills and Experience

• At least 3 years’ experience in forecasting a large SKU range is preferred
• Advanced Excel skills
• Experience in a retail, logistics or manufacturing environment is highly regarded
• Working with Children Permit and Police Check

2.2.  Personal Attributes

Appropriate and professional communication skills, internally and externally

• Positive and enthusiastic outlook, calm under pressure
• Team player who actively contributes to the achievement of goals within immediate team and across the business as a whole
• Adaptable, able to work across wide range of tasks, with a willingness to learn and help others to learn
• Able to work with limited supervision
• Diligent, punctual and organized with a commitment to meeting and exceeding KPIs
• Highly efficient, able to prioritise tasks and manage time autonomously
• Attention to detail and commitment to quality outcomes

3. KEY RELATIONSHIPS

3.1.  Internal Stakeholders

• Replenishment Planner
• Factory Team
• Account Managers
• Production Team
• Finance Team
• Systems Team

You will work 5 days/week, 8am-4.30pm Mon-Thurs and 8am-2.30pm Fridays.  There is the opportunity to work a 4-day work week.  Salary $60,000 (neg) plus super.

Please reply with your resume to john@threadhunters.com.au or call me on 0414782384.

Inhouse Sales /Customer Service

Our client is the leading workwear fashion specialist servicing national and international wholesale accounts. My client is a very well-established business, over 35 years. We are seeking a candidate with excellent experience, has long-term tenure in their career (5 years min preferred), able to work autonomously and resides within a 30-minute radius from the very stylish offices in Eagle Farm.

DUTIES INCLUDE:

 INBOUND CALLS

• Answer incoming calls and provide support to customers for stock enquiries, order enquiries, stock arrival dates, returns, and web enquiries.
• Ensure all notes are entered into CRM after each call against the customer

• Manage customer complaints and escalate if further action is required.
• Identify sales opportunities and lodge all requests for quotes.

SALES/OUTBOUND

• Make outbound calls to appropriate sections of the database
• Use outbound calls as a tool to generate potential sales and increase customer spend as a result of relationship building
• Track potential sales opportunities regularly and ensure that appropriate follow-ups are carried out to assist in winning the business
• Identify potential areas of sales growth
• Provide information on specials and other new products
• Raise awareness of products that the customer may not currently be purchasing as well as the potential for indents and/or future orders
• Establish any areas of concern (pricing, quality, delivery times etc) to any lapsed or MIA customers
• Problem solve any issues and report / provide feedback to management

RECEPTION

• Ensure that all customers attending the  showroom are looked after as required
• Manage all samples that are ‘borrowed’ from the  showroom to ensure they are returned or ultimately invoiced out
• Ensure that one item of every style / colour is kept in the showroom and that all stock is neat, clean and labeled correctly
• Ensure that the showroom is maintained in a clean and tidy manner

CRM DATABASE

• Record comprehensive  notes of every customer interaction into the CRM database
• Create “Opportunities” in the CRM database as a record of all potential sales and follow up these opportunities regularly until the sale is closed
• Update the database and change details/contact information as required

NEW ACCOUNTS

• Contact every new account to establish a relationship and learn about their business
• Use the introductory phone calls to highlight appropriate products and potentially drive additional sales

Our client provides an excellent working environment and has a very strong staff base (most have been with them for over seven years plus).

Salary $75-$80K plus super