Activewear Retail Store Manager

Job Detail

  • Career Level Manager
  • Experience 3 Years
  • Qualifications Diploma

Job Description

We’re looking for a talented leader to join a fast-growing Australian design-led performance-wear brand, known for their exceptional products, design innovation and community-building initiatives. This role is responsible for driving the success of my client’s Collingwood retail space, by delivering exceptional customer experiences through a highly motivated and engaged sales team.

Here’s some of what you’ll be doing:

  • Manage the activewear retail space ensuring sales budgets are achieved, customer service is of the highest standard and operations are efficient
  • Train, develop and motivate the activwear sales staff and online support team to exceed sales budgets and represent activewear’s culture and values
  • Ensure all team members have a high level of product knowledge and are clear on the customer experience expectations
  • Produce weekly sale reports that provide narrative on key sales drivers for the week, as well as product fee
  • Prepare monthly team rosters ensuring that wages are managed in line with budget
  • Ensure the presentation of the activewear is of a high standard and that visual merchandising is refreshed weekly
  • Ensure that all opening, closing and loss prevention procedures are adhered to
  • Support all direct-to-consumer customer care functions ensuring that all inquiries responded to and resolved in a timely manner
  • Support the fulfillment of online, wholesale, and custom orders ensuring that all orders are fulfilled and dispatched within the expected timeframe
  • Implement and grow a VIP relationships program to nurture our top customers and deliver service that is above and beyond their expectations
  • Organise activwear in-store events for product launches, corporate partners and community events
  • Lead weekly rides from the store and grow engagement from the activewear community
  • Play a role in creating content for client’s social media channels as a face of the the activewear products.

 

We’re looking for someone with:

  • Leadership experience and the proven ability to motivate and drive a team
  • A passion for, and knowledge of, all things cycling
  • An inquisitive nature and growth mindset
  • Integrity and initiative

Why apply?

It’s a great time to join a fast-growing Australian design-led business, with a team of talented people doing amazing things. We have an inclusive and collaborative culture that rewards innovation and creativity, allowing us to grow and support our international community. You will play a key role in the direction of our retail business and set the foundations for sustained growth. You will learn, be challenged and have a lot of fun along the way.

Required skills