Customer Service: Corporate/Sports/Marine Wear

Job Detail

  • Career Level Manager
  • Experience 5 Years
  • Qualifications Certificate

Job Description

GENERAL DESCRIPTION

The Customer Service position manages the processing of quotes and orders from the sales team, and direct from retailers.  It is important to build a rapport and relationship with all customers as customer service is at the heart of what our client does.

DUTIES

The role manages the process as follows:

  • Enters the quote with information from the sales team;
  • Enters uniform contract orders
  • Enters wholesale orders from agents, online and direct
  • Enters retail e-commerce orders
  • Converts the quote into order when approved, and amends as required;
  • Confirmation of payment details with sales team;
  • Partake in weekly progress meetings; and

The role includes working with the Sales Director and the Managing Director to co-ordinate and manage merchandise for the uniform programs and customer events as needed.

KEY RESPONSIBILITIES

  • Deal directly with the sales team and customers by telephone, email and face to face.
  • Respond promptly and professionally to enquiries.
  • Respond quickly to customer issues and work with the sales team to resolve them.
  • Process and manage orders and quotes.
  • Handle walk-in sales as required.
  • Manage customer expectations to ensure they will be satisfied.

ALSO

  • Learn supplier’s merchandise offers and product ranges and keep on top of product additions/deletions.
  • Guide the art creation process if required.
  • Deal directly with suppliers by telephone, email and face to face.
  • Manage orders to ensure all customer required timelines and event deadlines are met.
  • Coordinate customer approval of art, garment and confirmation order.
  • Liaise with suppliers with regard to placement of orders and report status at the weekly meeting.
  • Communicate and coordinate orders with internal departments and suppliers of the client.
  • Maintain product database and inventory.
  • Maintain client database and co-ordinate with marketing.

QUALIFICATIONS & EXPERIENCE

Essential requirements

  • Attention to detail
  • Organisational skills
  • A good phone manner and command of the English language
  • Excellent communication skills, written & verbal
  • Pro-active positive approach
  • Customer-focused
  • Team player who can work independently
  • Maintain and grow relationships with Customers & Suppliers
  • Good Numerical & Analytical Skills
  • An attitude of learning and professionalism

 Desirable requirements

  • An interest in sailing/yachting / sport
  • Demonstrable skills in the use of PC’s, MS Windows & Office 365 specifically Excel, Word, Outlook and other tools as required (Teams/Trello)
  • MYOB or similar

 KPI’s

  • On-time delivery of all event/custom merchandise
  • Customer satisfaction
  • Minimise stock wastage
  • Maintain product in MYOB and on the internet

Conditions of Employment

  • The position is in accordance with the terms and conditions of the Employment Agreement and relevant industrial award.
  • The successful applicant will be required to complete a 100 point ID check.
  • The successful applicant must have valid work rights in Australia.

Availability to work the agreed days. Flexible/extended hours as required.  Meet the demands of the position and commensurate to the level of the position.

SALARY $60K+SUPER

Required skills