Position Description – Retail Manager Role and Responsibilities

• Drive sales and KPI results to achieve budgets and growth on last year
• Customer service
• Achieve maximum possible sales, manage store direct costs and contribute to company profit
• Uphold the Company Values and Mission Statement
• Manage the day-to-day operations of the store and staff to achieve maximum productivity
• Ensure Policies and Procedures are followed
• Time management to increase productivity and priorities tasks daily so they do not impact on sales or customer service
• Effective leadership & leading by example, mediate any HR conflicts in their store
• Coaching and training staff in all areas of daily store operations
• Motivate staff
• Conduct regular team meetings
• Conduct performance reviews, performance conversations and performance action plans

Key Performance Indicators (KPI’S)

• Sales – budget & growth on last year
• Customer service
• UPT & $ sales
• Customer tagging – where did the customer hear about us?
• Adding new customers to the membership program
• Training/coaching staff (new & existing)

The Store Manager main roles listed above can be achieved by:

Providing best possible customer service and satisfaction

We are here to serve our customers and to make them so satisfied with our goods and services they’re delighted to recommend the Company to their own friends and relatives. Without loyal customers we would have no business. Like respect, loyalty must first be earned and then nurtured to keep it alive.

Retail Manager tasks include: CUSTOMER SERVICE

• Following selling guidelines
• Productivity – serving multiple customers at one time
• Fitting room service using salesmanship/suggesting add on sales to increase $ sale and upt’s
• Complaints
• Queries/Dealing with faulty goods
• Orders (as per policy all orders for items requested for transfer must be pre-paid)
• Pinning alterations
• Maintain and grow customer database
• Laybys
• Product knowledge

GENERAL

• Liaise with Management
• General problem solving
• Actively promote BTL as per guidelines
• Keep key register in store diary updated
• Action emails and requested reports
• Attend all meetings/ call onto conference calls when required
• Ensure all email communication/memo’s/diary etc are read, signed and understood by all staff
• Follow OHS safe work practices – included but not limited to lifting, stretching, bending, ladder use, kneeling, steaming, standing for long periods.
• Multi-tasking/productivity
• Show proficiency in all IT programs and equipment in including but not limited to Harmony Winpos, email, website, Eftpos, printer and Australia post and train staff in these areas
• All other reasonable requested duties

START & END OF DAY PROCEDURES

• Store float check and bank record in store diary completed daily
• Daily procedures – opening and closing
• Balancing daily – banking & dealing with petty cash transactions
• Ensure sales figures in diary are fully completed daily, weekly and monthly
• Ensure store has been tidied and sized ready for next day’s trade

REPORTS

• Managers’ report – To be submitted by due date
• Order report – twice weekly
• Layby report – weekly
• Transfers – weekly
• Team performance report – weekly
• Discount report – weekly
• EOM diary page- monthly
• Roster reporting

TRAINING/COACHING

• Managing/supervising staff
• Train and coach staff to execute and follow the selling guidelines
• Coaching/training staff in all areas of store operations (new & existing)
• Completing staff winpos 4-week induction checklist on Diffuze
• Training staff to adhere to all OHS and safe work practices and procedures
• Probationary reviews (3, 6 & 12 month) and Annual staff reviews
• Daily communication with team, verbally and including using the store diary for notes
• Encouraging and driving staff to meet budget and growth on last year
• Communicate daily with staff on store performance
• Set team sales expectations/goals daily
• Train staff to support and execute all VM direction for periods when Manager is absent
• Train staff to on how to access and use Diffuze in store

Manger for Manuka ACT.

This is a PT role 10-4.30 Monday to Friday week 1 and Tuesday to Saturday (10-3) week 2.

63.5hrs per fortnight.

Salary $62 PRO RATA based on the 63.5 hrs. Approx $37/hour